“The famous designer Oscar De La Renta taught me one of the most important lessons of my professional life. When asked “What is luxury?” His response was this: “Luxury is a feeling.” He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesnβt make you feel special; rather, you leave disappointed. In contrast, buying cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome. That is good service. That is luxury.
Luxury can be had by anyone, because its about giving someone the gift of feeling welcomed, cherished, and looked after.”Charles P. MacPherson of “The Butler Speaks”
Who is Flightess?
My name is Jamie and Iβve been a Flight Attendant for five years now. I started by flying for the government with military charters and eventually was promoted to work on a VIP government contract. From there, I transitioned into the glamorous world of Corporate Aviation, but donβt let that fool you, I still clean a toilet at the end of every single one of my flights, only some are gold platedβ¦kiddingβ¦kinda π
Where do I get my inspiration from?
Every meal I eat while traveling, trying new restaurants. I stalk my favorite chefs on social media (no really, it takes actual will power for me to not comment on every single instagram post of Chef Thomas Keller praising him and his genius). I also love watching Netflixβs series that focus on exploring the art and science of food.
Where have I learned all of my skills?
I worked in restaurants, commercial kitchens, and even event caterers growing up . Iβve also had lovely employers who invested in my inflight skill sets whether that be WSET Wine Certifications, The British Butler Institute, European Service Training, and even Davinci Training in Fort Lauderdale, Florida. My hope is to share these skills Iβve learned on Flightess.
Craziest request I’ve ever had from a client?
I once picked thru 4 boxes of lucky charms with a gloved hand to render every last marshmallow. However, I always tell people being a Corporate Flight Attendant is like The Devil Wears Prada, except on an international level.
I also once served an African Grey bird garnished mashed potatoes in Cristofle china on a white linen table cloth as my client wanted to dine properly with her bird.
What makes a good Corporate Flight Attendant?
I would say anticipation and attention to detail. If you can harness the intrinsic skill of knowing what your clients wants and needs are before they ask, that is VIP luxury service.
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